The market for enterprise chatbot development is very promising. No matter what industry you're in, AI-powered chatbots can dramatically impact customer satisfaction and conversion rates. Business Insider says that more than 80 percent of companies are already using enterprise intelligent chatbots solution and plan to utilize them in 2020. Chatbots can be a lucrative market. In a nutshell, from an overall point of view, the advantages of chatbots do not include, 1. Scalability, It can be utilized in a variety of applications. To get a significant return on investment, there's no set-up fee.

Businesses that are successful benefit from Chatbots as it allows companies to monetize on Facebook Messenger and similar chat text, visual and voice platforms. Global Web Index Statistics shows that 75% of internet users utilize one or more messaging platforms. With more than 65 million businesses using Facebook, chatbots still lead the game in terms of sales opportunities, marketing customer engagement, greater morale for agents.

Chatbots can be beneficial to your company

Accessibility all hours of the day: When we call the call center in an emergency, it's not uncommon to get held up and have to wait for a few minutes before being connected. The average wait time is 7 minutes waiting to be assigned an agent. Chatbots are available anytime and are accessible to customers at any time, without waiting. Chat agents on live chat could be attending to other customers, and will most likely put your customer on waiting list. AI chatbots can accomplish this task with ease. Chatbots can handle many conversations in a fraction of the time it takes an agent human.

Aisera chatbots are customizable. They are adaptable to any industry. It allows for the integration of various business functions, ranging from sales/marketing to customer service. Customers get their queries/concerns answered quickly , and chatbots interact tactically with other business functions. Cross-selling is based on the customer's needs and happens at a much faster pace than human interaction. Improved team collaboration with AI Chatbot reflects on the way you interact with the customer. At Aisera, you can find out Overview of Conversational AI.

A better demand supply ratio AI chatbots are especially beneficial for businesses in which the demand is very high and you have limited manpower to meet the increasing demand. Chatbots can be a lifesaver in a call center scenario where the human agent cannot handle huge call volumes. Chatbots can help improve the (CPS call per second) ratio which directly affects the business's revenue.

Customer service that is intelligent and satisfaction: Agents are often motivated by their emotions. This can result in poor customer satisfaction and low morale among agents. Chatbots are designed so they follow guidelines and handle customer reactions better, which increases customer satisfaction.

Higher profitability/cost-effectiveness: Hiring a human agent is never an easy and cheap task. It could turn out to be an expensive undertaking if your profits aren't high or sales targets aren't met. A mismatch between revenue and costs for hiring can create chaos in any company. A single chatbot is equivalent to many agents and it can simultaneously manage a variety of customers. This would reduce your operational costs, which in turn would bring about a dramatic growth in revenue as well as customer satisfaction.

Efficient Onboarding: AI chatbots can ensure faster on-boarding by educating new employees; continual updating of knowledge is crucial to establishing a solid and efficient workforce. This is achieved efficiently by through AI chatbots that gather of data and distributes accurate data to the user without interruptions to the process.

Automated operations: Tasks that are repetitive are non-productive, however chatbots can automate numerous such tasks. This increases productivity, and reduces costs and takes less time.

Chatbots are a new selling channel. They are able to collect data from previous purchases and assist customers in understanding their needs. This makes AI chatbots the most popular option for creating sales. Chatbots can also answer customer questions and react accordingly.

Virtual Assistant: Aisera's conversational ai vs chatbot services let users to make it appear like they are a fashion or finance adviser or other similar jobs. Chatbots can remember your preferences and customize shopping experiences.

The future of chatbots appears extremely promising, and recently AI chatbots are being introduced into different domains too such as Industrial IoT. The primary benefit of chatbots is that they are able to find anything quickly without having to search the internet or opening multiple applications.